Digital Products:

As digital products are non-tangible and cannot be returned, we do not offer refunds for our digital planners, printables, and Canva templates or Canva Websites. Once a customer has purchased these products, they are considered to be in their possession and cannot be returned.

Printed Products and Merch that are shipped:

Returns or exchanges on our printed Notebooks, Journals and Merch products are not supported if you ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, Tracia Creative offers a free replacement or a refund if you contact us within 30 days of product delivery. PleaseΒ get in touch with our team by email or via Whatsapp at +1 307-655-1170 and provide a clear photo showing the issue.

At Tracia Creative, we strive to provide accurate descriptions and preview images for our products to ensure that customers have a clear understanding of what they are purchasing. If you have any questions or concerns about a specific product before making a purchase, please feel free to reach out to our customer support team on our contact form and we will be happy to assist you.

We value your satisfaction and want to ensure that you have a positive experience with our digital products. If you encounter any issues or have any technical difficulties with your purchase, please contact our customer support team and we will work with you to resolve the problem.